Practice
Information
Everything you need to start care or manage an existing relationship: hours, location, booking, billing, telehealth, your patient portal, and our policies. If you don't see your answer, book a consultation and our patient care team will walk you through it.
- In-person · Manhattan
- Telehealth · New York
The short version
- One Manhattan office, telehealth statewide. In person in Manhattan; by video anywhere in New York State.
- Out-of-network practice. You pay at the time of service and receive a monthly superbill to submit to your insurer for potential reimbursement.
- Booking is personal. You book with a Patient Care Coordinator, and your clinician reviews the Sigmund Assessment before your first appointment.
- Cards only. We accept debit and credit cards.
- We are not an emergency treatment clinic. For emergencies, call 911 or go to the nearest emergency room.
Hours and Location
We see patients in person at our Manhattan office, and by telehealth anywhere in New York State.
Manhattan
Address
Phone
Hours
Monday to Friday, 7:30 AM to 7:30 PM · Saturday, 8:30 AM to 3:00 PM · Closed Sunday
Telehealth
Virtual appointments for evaluation, psychiatry, and therapy anywhere in New York State. Manhattan patients often blend in-person and virtual visits.
Access
Our Manhattan office is in an elevator-equipped building with an accessible entrance. If you have specific accessibility needs, tell our patient care team before your appointment and we'll confirm the accommodation.
How Booking Works
Booking is personal: you book with a Patient Care Coordinator, and your clinician understands your case before you meet. See the Integrative Method for how the full model works.
Request a consultation
Start with the consultation form on our site.
Talk with a Patient Care Coordinator
A Patient Care Coordinator reaches out by phone, email, or text to talk through services, fit, and how out-of-network billing works before you commit.
Set up your patient portal
When you're ready, you'll set up a patient portal account. Your intake includes the Sigmund Assessment, a structured evaluation across seven clinical domains that your clinician reviews before you meet. Learn how the Sigmund Assessment works.
Insurance and Billing
Out-of-network practice
We're an out-of-network practice. You pay at the time of service and receive a monthly superbill to submit to your insurer for potential out-of-network reimbursement. Many PPO plans reimburse a portion.
A monthly superbill
A superbill is an itemized monthly receipt with the billing codes and charges your insurer needs to process the claim. You submit it to your insurer, who reviews it against your out-of-network benefits and reimburses you directly. We generate and send your superbill once a month.
Debit and credit cards
We accept debit and credit cards. Payment is due at the time of service.
Prescriptions and Records
Prescribing. Our clinicians are board-certified psychiatrists and psychiatric nurse practitioners, and the clinician who handles your therapy handles your medication too. One coordinated plan, no handoffs between separate providers.
Refills. Request refills by contacting the office or your clinician during business hours. Ask at least five business days before you run out, since pharmacy transmissions can take a couple of days once approved.
Copies of your records. Submit a records request through your portal or email our patient care team. We process requests within the timelines required by law. A fee may apply for paper copies.
Coordinating with your other doctors. With your signed release, your clinician can share relevant updates, coordinate medication plans, and communicate with other providers on your care team. You can also meet our clinicians.
Frequently asked questions
What do I need for a virtual session?
A private space, a stable internet connection, and a device with a camera and microphone. We use a secure, HIPAA-compliant platform, and your session link arrives through your patient portal beforehand. A phone backup keeps the session going if your connection drops.
How do I reach my clinician, and what is the portal for?
Contact our office if you have questions for your clinician. The office staff will be able to give you direct contact information for your clinician. The patient portal is where you will find your superbill and invoices. You are able to upload information for your clinician and update your payment information.
Can I switch clinicians if the fit isn't right?
Yes, and you have a say in it. Matching starts as a conversation with your Patient Care Coordinator, and fit sometimes becomes clearer after a few sessions. If something feels off, tell your coordinator or clinician and we'll find a better match. Your new clinician receives the Sigmund Assessment and your full notes, so your care picks up where you left off.
What is your policy on controlled substances?
Controlled medications, including ADHD stimulants and certain anxiety medications, require an active clinician relationship with regular follow-up. State and federal rules govern how they're issued and refilled, and your clinician will explain the policy for your medication at your first visit.
Can you continue the medication I was prescribed elsewhere?
In most cases, yes, when clinically appropriate. Upload your current prescriptions and prescribing clinician to your portal, and your clinician reviews them.
Do you accept outside records?
Yes. Upload prior psychiatric evaluations, therapy notes, medication histories, lab results, and genetic or pharmacogenomic testing through your portal, and your clinician will review the relevant history as part of the Sigmund Assessment.
What should I bring to a session?
Whatever you're comfortable in, plus any medication bottles or recent lab work you'd like to discuss. Most patients keep these uploaded to the portal, so there's nothing to carry.
Still Have a Question?
If your answer isn't here, book a consultation and a Patient Care Coordinator will help. For non-urgent questions, use your patient portal or reach our patient care team by phone or email during business hours, and we'll coordinate with your clinician.
Crisis Resources: We are not an emergency treatment clinic. If you or a loved one is in crisis, call 911, call or text 988 (Suicide and Crisis Lifeline), or go to the nearest emergency room. Integrative Psych is an outpatient practice and is not equipped to provide crisis intervention.